Quality control

a process that is used to ensure a certain level of quality in a product or service. It might include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. Most often, it involves thoroughly examining and testing the quality of products or the results of services. The basic goal of this process is to ensure that the products or services that are provided meet specific requirements and characteristics, such as being dependable, satisfactory.

The goal of the quality control team

is to identify products or services that do not meet a company s specified standards of quality. If a problem is identified, the job of a quality control team or professional might involve stopping production or service until the problem has been corrected. Depending on the particular service or product as well as the type of problem identified, production or services might not cease entirely.

Purpose of control

? To detect deviations from desirable standards
? To take preventive and corrective actions in order to ensure that the organization s mission and objective are accomplished as effectively and efficiently as possible.
? To guide behavior and set in to motion plans for future
TQM (Total Quality Management